How our process works
Five calm stages to buy hearing aids online and be fitted remotely by an audiologist via telehealth, with expert guidance the whole way, online or in clinic.
How to buy hearing aids online in Australia
If you are wondering how to buy hearing aids online in Australia, we keep the process simple at TellyHear. You can browse 56 models across 8 leading brands, with hearing aid prices from $1,690 to $4,300 per aid published on every product page. You can buy online directly or talk it through with our team first.
If you have a recent audiogram, send it to us for a personalised quote and $500 off a pair. Before your order ships, every device is programmed to your audiogram by Lachlan Smith, a Senior Clinical Audiologist, rather than left on a factory preset. That means your hearing aids arrive set up for your hearing from day one.
Your remote hearing aid fitting happens over a one-to-one telehealth video call, with written setup instructions emailed and unlimited remote fine-tuning afterwards. We provide free tracked shipping Australia-wide, and most orders arrive within 7 business days. Every order includes a 45-day money-back trial from delivery, a 3-year manufacturer warranty and 24/7 support.
Audiogram discount
Take an extra $500 off our already low hearing aid prices.
Send us your audiogram and we’ll take $500 off a pair of hearing aids when you buy hearing aids online with TellyHear. Lachlan programs them to your exact results before they ship, so they arrive tuned to your hearing.
Watch How We Work
Buy online or chat with our team. Melbourne audiologist Lachlan Smith pre-programs your devices to your audiogram and calls to walk you through setup, wearing and pairing. Tracked delivery within 7 business days. Then remote fine-tuning, 24/7 support, a 45-day trial and a 3-year warranty.
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Our Process Step-by-step
Buying hearing aids online in Australia doesn’t have to be complicated. Your devices are programmed to your audiogram by audiologist Lachlan Smith before they ship with free tracked delivery Australia-wide. Then you’ll have a telehealth fitting by an audiologist to fine-tune your experience, all with a 45-day money-back trial.
Step One
Choose online or talk to us
You can browse 56 models across 8 leading brands and buy hearing aids online directly, or talk it through with our friendly team. Every product page shows clear hearing aid prices, from $1,690 to $4,300 per aid, so you know exactly what to expect.
Send us a recent audiogram and we will provide a personalised quote with $500 off a pair.
Compare hearing aid prices
Step Two
Lachlan prepares your devices
Before shipping, your hearing aid fitting is handled personally by Lachlan Smith, a Senior Clinical Audiologist. He programs each device to your audiogram, so it is matched to your hearing loss rather than a factory preset.
You will then join a one-to-one video call covering wearing, pairing and cleaning, and we will email simple instructions for Bluetooth pairing, charging and daily care.
Meet your audiologist
Step Three
Delivered, plus ongoing support
Your hearing aids arrive with free tracked shipping Australia-wide, and most orders are delivered within 7 business days. You then have a 45-day money-back trial to wear them in your everyday life.
We include unlimited remote fine-tuning, a 3-year manufacturer warranty and 24/7 support from our team, so you are never on your own.
Ask us a question
Our features at a glance
Every TellyHear purchase comes with audiologist-led care, plus support for the ways you can pay less.
Fitted from the comfort of home
Audiologist-led fitting and unlimited remote adjustments over a one-on-one video call, plus a 45-day return period. In-clinic appointments in Moonee Ponds if you prefer them.
Hearing Services Program & DVA
The Government’s HSP subsidises or fully covers hearing aids for eligible pensioners and concession card holders, and DVA Gold Card holders are generally fully funded. We help you check.
Private health rebates
Across the 11 funds we list, published benefits run from $700 to $1,800. We provide the itemised paperwork and help you claim back everything your fund allows.
Interest-free payment plans
Spread the cost over time with flexible, interest-free financing, plus pension, veteran and audiogram discounts, including $500 off a pair with a recent audiogram.
We help you claim hearing aid rebates through Australia’s leading health funds. See what your fund pays
Two Melbourne clinics, close to home
Alongside our online care, Lachlan runs two local audiology clinics in Melbourne, headlined by Smith Eyes & Ears in Moonee Ponds, with a second location a short drive away. Book an in-clinic appointment for a face-to-face consultation, fitting or check-up. Same audiologist, same standard of care, either way.
Book an in-clinic appointment
Cared for by Lachlan Smith
Every device is prepared and fitted by Lachlan Smith, our founder and Senior Clinical Audiologist. With more than 15 years in clinical practice, a Master of Clinical Audiology and full membership of Audiology Australia, he has helped thousands of Australians hear clearly again. Because he knows every major brand inside out, his advice is genuinely independent, tied only to what helps you.
More about LachlanWhat our Customers Have to Say
- ★★★★★ Verified
Outstanding after-sale support
I purchased my hearing aid online late last year. I was a bit apprehensive about making such an important and expensive purchase without having the backup of a local clinic. I needn’t be worried.
Leigh Christensen, 3 months ago
- ★★★★★ Verified
Every issue solved without dispute
I obtained a full auditory test from Lachlan after becoming quite dissatisfied with my previous specialist. New hearing aids were purchased and a series of small issues were effectively solved at short notice.
Bob Collins, 5 months ago
- ★★★★★ Verified
Highly attentive professional service
You will receive highly attentive professional service. This is my experience after 4 other audiologists. You will find Lachlan — the audiologist — is extremely patient and accommodating.
Mano Markovic, 3 months ago
- ★★★★★ Verified
Outstanding service again
Outstanding service again from Lachlan, looking after both my hearing needs and sight testing in one appointment. Nothing was too much trouble.
Payl Phillips, 5 months ago
- ★★★★★ Verified
Helpful advice when I needed it
Thank you for the assistance and helpful advice regarding my ear problem. I was seen quickly and everything was explained clearly.
Heather, 4 months ago
- ★★★★★ Verified
Old fashioned integrity
Lachlan is highly skilled, professional, and courteous. I particularly like that he is straight down the line, and displays old fashioned integrity. I highly recommend his services.
Robert Stanton, 2 years ago
Rated 4.9 / 5 from 195 Google reviews for our audiologist Lachlan Smith and his clinic. Read all reviews.
Frequently asked questions
Straight answers about buying hearing aids online with TellyHear.
Can you buy hearing aids online in Australia?
Yes, you can buy hearing aids online in Australia. TellyHear lets you choose from 56 models across 8 leading brands, upload your audiogram, and we program your devices before shipping them free Australia-wide. You then have a telehealth fitting and ongoing support.
How are hearing aids programmed to my audiogram before shipping?
Once you share your audiogram, our Senior Clinical Audiologist Lachlan Smith programs your hearing aids to match your hearing loss. With over 15 years' experience and more than 10,000 fittings, he sets the amplification, compression, and features so they work perfectly right away.
What does a telehealth hearing aid fitting involve?
A telehealth fitting is a one-on-one video call with our audiologist before delivery. It covers wearing, pairing, and cleaning your devices. You then get written instructions by email, plus unlimited remote fine-tuning afterwards so your hearing stays sharp and comfortable.
How long does delivery take and what does shipping cost?
Shipping is free, fully tracked, and available to every Australian address. Most orders arrive within 7 business days. We first program your devices to your audiogram, then dispatch them, and you receive a tracking number so you can see exactly when they will arrive.
What happens if the hearing aids don't work out?
You are covered by a 45-day money-back trial from delivery. If you are not happy, simply contact our team to organise a return. There is no risk in giving them a try at home.
What warranty and ongoing support do I get with online hearing aids?
All hearing aids come with a 3-year manufacturer warranty and 24/7 support from TellyHear. We also offer unlimited remote fine-tuning and, if you prefer a face-to-face visit, in-clinic appointments are available at our Moonee Ponds, Melbourne location. You are never on your own.
Ready when you are
Already know what you want? Buy direct online. Not sure yet? Talk to our team, or send an audiogram for $500 off a pair and a personalised quote, with no pressure and no obligation.