Have any questions for us? Don't hesitate to contact us.
Audiogram discount
Send us your audiogram and we’ll take $500 off a pair of hearing aids. Lachlan programs them to your exact results before they ship, so they are tuned to your hearing the day they arrive.
We love hearing from you, whether you’re exploring hearing aids, pricing, funding, or checking on an order. Every enquiry is answered by our Australian audiology team, led by audiologist Lachlan Smith. With online shopping Australia-wide, you can order anytime with support always at hand.
Simply use the contact form above and we will reply by email or phone. You are also welcome to visit our clinic in person at 24 Pratt Street, Moonee Ponds VIC 3039. The same dedicated audiology team will be there to look after you.
We are open Monday to Friday 9:00am to 5:00pm, and Saturday 9:00am to 12:00pm. The clinic is closed Sunday, but online support and shopping continue around the clock. Wherever you are, we are only a message or a short visit away.
We are accredited by
Choose whichever way suits you best, and the same Australian audiology team will look after you.
You're always welcome to email us at [email protected]. We'll respond by email or phone, whichever suits you best.
If you attach a recent audiogram or photos of your current hearing aids, we can review your hearing test before we reply. This helps us provide more tailored advice.
Email usFor a quick chat, you can message us on WhatsApp at 0485 058 588. Our support is available 24/7, so you're welcome to reach out whenever it suits you.
This is ideal for quick questions about hearing aids from your phone. We're here to help, day or night.
Chat on WhatsAppVisit our Get a Quote page for a free personalised quote. If you send a recent audiogram, you'll save $500 off a pair.
Every pair is programmed by Lachlan Smith, a qualified Australian audiologist with more than 15 years of clinical experience, to match your hearing test before it ships. Your order includes free shipping Australia-wide, a 45-day money-back trial, and a 3-year manufacturer warranty.
Get a quoteThe quickest ways to reach us, visit us or talk it through with Lachlan.
You can call us on 0485 058 588, email [email protected], or fill in the contact form on this page. Support is available 24/7, and we will reply by email or phone. Our online store ships free Australia wide.
Yes, our clinic is at 24 Pratt St, Moonee Ponds VIC 3039. We are open Monday to Friday 9am to 5pm and Saturday 9am to 12pm, closed Sunday. You can book an in-clinic fitting with Lachlan Smith.
Absolutely. Every fitting and adjustment is handled by Lachlan Smith, a qualified Australian audiologist with more than 15 years of clinical experience. You can speak with him over a video call from home or visit our Moonee Ponds clinic.
Visit our Get a Quote page to request a free personalised quote. If you send a recent audiogram, you will receive $500 off a pair of hearing aids. We will guide you to the right device for your hearing needs.
Your purchase includes ongoing support and unlimited adjustments from Lachlan Smith. You also get a 45-day money-back trial and a 3-year manufacturer warranty, so you can try your hearing aids with confidence.
Call, email or send the form above and we’ll help you find the right hearing aids at the right price.
$500 new customer offer
Upload your audiogram and a quick photo of each ear. Lachie will review them within 24 hours.
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We've sent you a secure link to upload your audiogram and ear photos.
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You may be eligible for government support towards the cost of your hearing aids. Enter your details and our audiologist will check your eligibility, usually within 24 hours (allow up to 48).
Thanks. We've received your details. We usually confirm HSP eligibility within 24 hours (please allow up to 48). If you're eligible, we'll send you your personalised next steps before checkout. We'll let you know by SMS and email.
