An Australian, audiologist-led practice built on a simple idea: that getting hearing aids should feel calm, expert, and never rushed.
TellyHear began with a frustration our founder Lachlan kept hearing from clients: “why did this take me so long?” On average, Australians wait seven years before doing something about their hearing, usually because the process feels intimidating, transactional, or designed to sell rather than help.
We set out to build the opposite. An unhurried first conversation, a full clinical assessment with the time it actually needs, honest options including the option to do nothing, and ongoing care from people you’d be happy to see again. No pushy upgrades, no jargon, no sales targets, just clear, expert advice built around your hearing.
Today we look after thousands of Australians this way, online right across the country and in person at our Melbourne clinics, bringing the precision and one-on-one attention you’d expect in a clinic straight to your living room.
Lachlan, founder and head audiologist, personally fits every hearing aid. With over 15 years’ practice, a Master of Clinical Audiology, and full Audiology Australia membership, he’s helped thousands hear clearly. His advice is independent, guided by what helps you.
Take a moment to watch Lachlan explain how he fits hearing aids over one on one video calls with unlimited remote adjustments, or in person at his Moonee Ponds clinic in Melbourne.
Meet LachlanI’ve been an audiologist in Australia for more than fifteen years, and I believe deeply that hearing care should be personal, honest, and unhurried. Too many people tell me they felt rushed through an appointment at a large chain, treated like a transaction rather than a person. That never sat right with me.
TellyHear is my answer. We program every device to your unique audiogram and fit you over video or in person at our Moonee Ponds clinic. You get unlimited remote adjustments, ongoing support, and an Australian owned, audiologist-led team that will never rush you into a decision.
Watch a few of the people Lachlan has personally looked after share their experience. More experiences
Verified reviews from Google for our audiologist Lachlan Smith and his clinic. Read them on Google.
James Anderson
2 reviews
The service is fantastic, very friendly and personal. The professionalism and knowledge of the products is very reassuring when buying remotely. Back up service can’t be beat, and nor can the price. I would recommend them to everyone.
Leigh Christensen
5 reviews
Lachlan is just a pleasure to deal with. I purchased my hearing aid online late last year. I was a bit apprehensive about making such an important and expensive purchase without having the backup of a local clinic. I needn’t be worried. After having a technical difficulty due to my own negligence Lachlan arranged for repairs and shipments in a timely manner. He has been outstanding, helping with after sale support and communications.
Nick Toovey
4 reviews
Lachlan was very professional and knowledgeable in explaining what he was doing during the hearing test. I felt very confident that he had my best interests in mind as I purchased a new set of hearing aids. I would strongly recommend Lachlan to anyone seeking assistance with their hearing.
Bob Collins
2 reviews
I obtained a full auditory test from Lachlan in Sept, 2018, after becoming quite dissatisfied with my previous specialist, when my hearing loss was very difficult to cope with, particularly at work. New hearing aids were purchased and a series of small issues were effectively solved by Lachlan at short notice, without dispute. Sadly, I am now at 85% hearing loss, with new ear-moulds currently due pre-Xmas, with Lachlan once again squeezing me into his tight schedule. I am now a 75-year-old retiree who remains physically active and it is always a pleasure to deal with such a genuine person. I recommend his services to all.
Mano Markovic
9 reviews
You will receive highly attentive professional service. This is my experience after 4 other audiologists. You will find Lachlan, the audiologist, is extremely patient and accommodating. In my recent visit to Lachlan, I was pleasantly impressed with the time and service I received with regard to my hearing aids. Looking forward to getting my hearing aid back after it is upgraded, and hope to keep regular maintenance checks from them.
Paul Phillips
5 reviews · 3 photos
Outstanding service again from Lachlan, looking after both my hearing needs and sight testing in one appointment!
Vincent Sicari
8 reviews
I highly recommend Lachlan to anyone needing a hearing evaluation or audiology services. Lachlan and his team gave top-tier expertise.
Ian Murphy
Local Guide · 22 reviews · 15 photos
Lachlan was extremely helpful in assisting me and adjusting my hearing aids.
Robert Stanton
1 review
Lachlan is highly skilled, professional, and courteous. I particularly like that he is straight down the line, and displays old fashioned integrity. I highly recommend his services to anyone who has a hearing problem.
David Hobson
Local Guide · 21 reviews
I have been fortunate enough to been a patient of Lachlan for the last 5 years after removal of a tumour on my right side I lost all hearing on that side making life difficult considering I have impaired hearing on my left side. I have worn hearing aids for many years prior to my surgery unfortunately my prior audiologist couldn’t help me after the surgery. I can’t thank Lachlan enough for magnificent treatment and service. I so happy with the ongoing service they are my optometrists as well and give great service and prices. I refer all my family and friends to Lachlan for caring, professional and efficient services. Absolutely the great.
Greg Mitchell
Local Guide · 124 reviews · 10 photos
Excellent customer service great value for money. Lachlan and his team are so warm and caring. Good old fashioned service.
Judith Kelly
Local Guide · 77 reviews · 14 photos
Lachlan is fabulous. He is kind and caring and has been looking after my hearing aid needs for years. He will find you the right hearing aids for your needs and will help you get the best out of them, including down loading the app to your phone for you and showing you how to use it to adjust your phone if you’re not particularly tech savvy, which I’m not. I have recommended Lachlan to friends and will continue to do so. I would highly recommend them to anyone who needs hearing aids.
Karen Phillips
6 reviews
I purchased my hearing aids from Lachlan 5 months ago at an extremely good price and have had the best service. I am very pleased with my purchase and the highly professional service I receive from Lachlan. I find the service whether audio or optical extremely good. Highly recommended.
Your journey to better hearing is simple. Browse and compare eight brands, each with transparent pricing. Audiologist Lachlan Smith will tune your devices to your personal audiogram before they leave us. Then we’ll guide you through setup on a private video call. Try them at home for 45 days, with free tracked delivery and a 3-year warranty included.
Step One
Browse eight leading brands with transparent prices on every product page, online or with our team's help. Upload a recent audiogram and we'll take $500 off a pair.
Compare hearing aid prices
Step Two
Lachlan Smith, a Senior Clinical Audiologist, programs your hearing aids to your audiogram before they ship. He then walks you through wearing, pairing and cleaning on a relaxed one-to-one video call.
Meet your audiologist
Step Three
Free tracked shipping Australia-wide, with most orders arriving within 7 days. You get 45 days to try them with a full refund if returned, plus remote fine-tuning and a 3-year warranty.
Ask us a questionWe’re an Australian practice, not a faceless online store. Most of our clients are looked after remotely from the comfort of home, but you’re always welcome to visit us in person at our Melbourne clinic for a face-to-face consultation, fitting or follow-up.
Whether you drop in or we meet online, you get the same unhurried, one-on-one care from a real, local audiologist who’s here for the life of your device.
Book a visitWho we are and how audiologist-led online hearing care works.
TellyHear is an Australian hearing aid company that lets you compare and buy genuine hearing aids online while still getting audiologist-led fitting and support. The idea is to combine transparent online pricing and at-home convenience with proper help before and after your hearing aids arrive.
Yes, and the same one every time. Lachlan Smith is a Senior Clinical Audiologist with a Master of Clinical Audiology from the University of Melbourne, a full member of Audiology Australia, 15 years in clinical practice and more than 10,000 patients fitted. He reviews your audiogram, programs the hearing aids before they ship, runs the fitting over video and handles the adjustments afterwards. You are not being sent an unopened box to work out alone.
Buying online can work very well when the device is backed by proper hearing information, fitting and follow-up. TellyHear is not a box-only store: the hearing aids are supported by an audiologist-led fitting process and ongoing help where appropriate. It is not the right path for absolutely everyone, and Lachlan may suggest another approach if your needs call for it.
For many suitable customers, yes. Hearing aids can be programmed around your hearing information and then fine-tuned after you have used them in real situations such as conversations, television, restaurants and phone calls. Remote fitting is not appropriate in every case, so Lachlan may recommend another approach if your hearing or ear health needs it.
Yes. TellyHear is built around remote care because it reaches people anywhere in Australia, but Lachlan also runs clinics in Melbourne and in-person appointments in Moonee Ponds may be available. It is the same audiologist and the same standard of care either way, so you can start remotely and come in later, or the reverse. Contact the team to check current availability and book a time.
If you already have a recent audiogram, the most useful first step is to have it ready and get in touch so it can be reviewed. If you do not, you can contact the team, and we will explain what you need next.
Talk to a real Australian audiologist and get a personalised quote, online or in clinic.
$500 new customer offer
Upload your audiogram and a quick photo of each ear. Lachie will review them within 24 hours.
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You may be eligible for government support towards the cost of your hearing aids. Enter your details and our audiologist will check your eligibility, usually within 24 hours (allow up to 48).
Thanks. We've received your details. We usually confirm HSP eligibility within 24 hours (please allow up to 48). If you're eligible, we'll send you your personalised next steps before checkout. We'll let you know by SMS and email.
